Deloitte l Jobs Notification l Total Vacancies Available : varies with Post

●     Provide prompt and effective technical support to end-users, addressing application-related issues and ensuring minimal downtime.

●     Troubleshoot and diagnose software problems, log and track support requests, and escalate issues to the appropriate teams when necessary.

●     Collaborate with the IT and development teams to resolve technical issues, implement updates, and perform system upgrades.

●     Maintain a comprehensive understanding of the organization’s applications, their functionality, and their integration with other systems.

●     Create and maintain documentation related to application support processes, troubleshooting procedures, and issue resolutions.

●     Monitor system performance, identify and address potential problems, and implement preventive measures to ensure system stability.

●     Assist in user training and education on application functionality, best practices, and usage guidelines.

●     Participate in the testing and quality assurance of new software releases, patches, and updates.

Survey:

●     Survey creation and management

●     Collaborate with stakeholders to gather survey requirements, ensuring surveys are tailored to specific research goals.

●     Knowledge of implement survey logic, branching, and advanced features

●     Ensure data integrity and accuracy in collected survey responses.

●     Create and maintain documentation related to survey design, development, and best practices.

●     Train and support end-users in survey creation and administration within the Qualtrics platform.

Technical Competences:

●     Bachelor’s degree in Computer Science, Information Technology, or related field.

●     Proficiency in HTML, CSS, and JavaScript, with the ability to customize survey interfaces and implement advanced features.

●     Familiarity with database management systems and SQL.

●     Proven experience in application management or related IT roles.

●     In-depth knowledge of application deployment, maintenance, and troubleshooting.

●     Familiarity with various programming languages, databases, and application frameworks.

●     Familiarity with data analysis concepts, APIs and SQL tools is a plus.

●     Strong problem-solving and analytical skills.

●     Excellent communication skills, both written and verbal, to interact effectively with end-users and technical teams.

●     Ability to work under pressure and handle multiple priorities effectively.

●     Attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.